Half-Life 2.

[Mario]

Here is the official Half-Life 2 readme file.

CONTACTING SIERRA

A) System Requirements
B) Technical Support
C) Sierra Warranty and Legal Information
D) End-User License Agreement


A) SYSTEM REQUIREMENTS

You must have Administrator rights to run Half-Life(r) 2 (Windows(r) XP and Windows(r) 2000).

Minimum System Requirements:
1.2 GHz Processor
4.5 GB HD Space
256MB RAM
DirectX(r) 7 graphics card
DirectX(r) 9.0b
Windows(r) 2000/XP/Me/98
Mouse
Keyboard
Internet connection
CD-ROM Drive (for Half-Life(r) 2 Standard Edition); DVD-ROM Drive (for Half-Life(r) 2 Collector's Edition)

Recommended System Requirements:
2.4 GHz Processor
512MB RAM
DirectX(r) 9 graphics card
DirectX(r) 9.0c
Windows(r) 2000/XP
Mouse
Keyboard
Internet connection
CD-ROM Drive (for Half-Life(r) 2 Standard Edition); DVD-ROM Drive (for Half-Life(r) 2 Collector's Edition)


B) TECHNICAL SUPPORT

North America

Sierra Entertainment offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (866) 582-7063, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write us with your questions, or contact us via our Web site - http://support.vugames.com

Sierra Entertainment
Technical Support
4247 South Minnewawa Avenue
Fresno, CA 93725

Main: (310) 649-8033
Monday-Friday, 8:00 AM - 4:45 PM PST

http://support.vugames.com

Vivendi Universal Games UK Ltd take every care to ensure that our customers are treated in a professional manner and are dealt with in a way in which they deserve. If you find that you have a technical problem with one of our titles and you need assistance, please call the relevant number for your country with the following details to hand.

PC make and model
Graphics and Sound Card make and model
Graphics and Sound Card driver version
Operating System
Direct X Version
System Ram

You can also send us an email anytime, which will be processed within 36 hours. Please include the above information and refrain from sending in ANY attachments, as these cannot be accepted by our Technical Support.

French and German language customers can also make use of our online database and FAQ available 24 hours under the site address detailed below..

In the unlikely event that you find a fault with one of our products, please return the title to the retailer where it was purchased for a full product exchange. Please refer to your local retailer for the conditions governing the exchange of purchased products.

United Kingdom

+44 (0) 871 0752621
Calls are charged at 0.10 GBP per Minute
mailto:tech.support@vugames.co.uk
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Republic of Ireland

+353 (0) 1530 935001.
Calls are charged at 0.33 Euro per Minute
mailto:tech.support@vugames.co.uk
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Spain

+34 902-888498
Calls are charged at 0.08 Euro per minute + 0.10 Euro per call
mailto:Soporte@vup-interactive.es
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays
Operations/Sales contact for retailers: Yolanda Gomez
mailto:comercial@vup-interactive.es
+34 91 735 5502

France

+33 892 880240
Calls are charged at 0.34 Euro per minute
mailto:support.technique@vu-games.com
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Germany
+49 (0) 190 151200
Calls are charged at 0.62 Euro per minute
Mailto: techsupport@vup-interactive.de
For general information:
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays
Operations/Sales contact for retailers: Joachim Gaubatz
mailto:joachim.gaubatz@vup-interactive.de
+49 6103 9940939

Belgium
+32 (0) 900 40458
Calls are charged at 0.45 Euro per minute
mailto:support.technique@vu-games.com
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Austria
+43 (0) 900 241234
Calls are charged at 0.676 Euro per minute
Mailto: techsupport@vup-interactive.de
For general information:
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Luxembourg
+352 900 43105
Calls are charged at 0.24 Euro per minute
mailto:support.technique@vu-games.com
http://support.vugames.fr
http://www.vugames-europe.com
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

Switzerland
+41 (0) 900 480485
Calls are charged at 1.00 CHF per minute
Mailto:techsupport@vup-interactive.de
For general information:
http://www.vugames-europe.com
For French speaking territories please refer to French Customer Support
Opening Hours are 0900 to 2100
Inc. Saturdays and Bank Holidays

C) SIERRA WARRANTY AND LEGAL CONTACT INFORMATION

Product Replacement:

Product Returns*:
Vivendi Universal Games, Inc.
Sierra Warranty Returns
4247 South Minnewawa Ave.
Fresno, CA 93725
* Returns to this address valid in North America only.

Vivendi Universal Games, Inc.
Sierra CD/Doco Replacement
4247 South Minnewawa Ave.
Fresno, CA 93725

NOTE: To replace your CD(s) please send only the damaged CD and a copy of your dated receipt, if less than 90 days. After 90 days please include a $10.00 handling fee ($15.00 handling fee for console media returns) along with the CD(s). For Documentation replacement, please include a $5.00 handling fee and a photocopy ONLY of either your disk or CD. Please include a letter explaining the problems you are experiencing in order for us to determine how we may best resolve them. Please send the CD via a traceable method such as Priority Mail, UPS, or FedEx. Customer is responsible for shipping cost to return product. Payment should be made at the time of your request. Sorry, no credit cards.

Copyright (c)2004 Sierra Entertainment, Inc.
(c)1998-2004 Sierra Entertainment, Inc.
Sierra and the Sierra logo are registered trademarks or trademarks of Sierra Entertainment in the U.S. and/or other countries.


D) END-USER LICENSE AGREEMENT

YOU SHOULD CAREFULLY READ THE FOLLOWING END USER LICENSE AGREEMENT BEFORE INSTALLING THIS SOFTWARE PROGRAM. BY INSTALLING OR OTHERWISE USING THE SOFTWARE PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PLEASE CONTACT CUSTOMER SUPPORT AS DETAILED IN THE SOFTWARE PROGRAM FOR FURTHER INFORMATION.

The software applications on this CD-ROM or DVD-ROM (the "Program"), and any and all copies and derivative works of the Program are the copyrighted work of Valve Corporation ("Valve") or its suppliers. All rights reserved, except as expressly stated herein. All use of the Program is governed by the terms of this End User License Agreement ("License Agreement"). The Program is solely for use by end users according to the terms of the License Agreement. Any use, reproduction or redistribution of the Program not in accordance with the terms of the License Agreement is expressly prohibited.
END USER LICENSE AGREEMENT

1. Limited Use License. Sierra Entertainment, Inc. ("Sierra") and Valve (collectively referred to herein as "Licensor") hereby grants, and by installing the Program you thereby accept, a limited, non-exclusive license and right to install and use one (1) copy of the Program for your own personal use on a computer. In addition, the Program has a multi-player capability that allows users to utilize portions of the Program over the Internet. Use of the Program over the Internet may be subject to your acceptance of Valve's, or other licensed game hosts', separate terms of use agreement. Valve and other licensed game hosts reserve the right to update, modify or change any such terms of use agreement at any time. The Program is licensed, not sold. Your license confers no title or ownership in the Program.

2. Ownership. All title, ownership rights and intellectual property rights in and to the Program and any and all copies thereof (including but not limited to any titles, computer code, themes, objects, characters, character names, stories, dialog, catch phrases, locations, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, any related documentation, and "applets" incorporated into the Program) are owned by Valve or its licensors. The Program is protected by the copyright laws of the United States, international copyright treaties and conventions and other laws. All rights are reserved. The Program contains certain licensed materials and Valve's licensors may protect their rights in the event of any violation of this Agreement.
3. Responsibilities of End User.
A. Subject to the grant of license hereinabove, you may not, in whole or in part, copy, photocopy, reproduce, translate, reverse engineer, derive source code, modify, disassemble, decompile, create derivative works based on the Program, or remove any proprietary notices or labels on the Program without the prior consent, in writing, of Valve.
B. The Program is licensed to you as a single product. Its component parts may not be separated for use on more than one computer.
C. You are entitled to use the Program for your own personal use, but you are not entitled to:
(i) sell, grant a security interest in or transfer reproductions of the Program to other parties in any way, nor to rent, lease or license the Program to others without the prior written consent of Sierra or Valve;
(ii) exploit the Program or any of its parts for any commercial purpose including, but not limited to, use at a cyber café, computer gaming center or any other location-based site; or
(iii) host or provide matchmaking services for the Program or emulate or redirect the communication protocols used in the network feature of the Program, through protocol emulation, tunneling, modifying or adding components to the Program, use of a utility program or any other techniques now known or hereafter developed, for any purpose including, but not limited to network play over the Internet, network play utilizing commercial or non-commercial gaming networks or as part of content aggregation networks. The Program may include functionality designed to identify nonstandard software or hardware processes or functionality that may give a player an unfair competitive advantage when playing multiplayer versions of any Valve software or modifications thereof ("Cheats"). You agree that you will not directly or indirectly disable, circumvent, or otherwise interfere with the operation of software designed to prevent or report the use of Cheats. You acknowledge and agree that Sierra, Valve or the online multiplayer host of the Program (or any other Valve product) may refuse to allow you to participate in online multiplayer activities relating to this Program (or any other Valve product) if you use Cheats in connection with the Program (or any other Valve product). Further, you acknowledge and agree that an online host may report your use of Cheats to Valve, and Valve may communicate your history of use of Cheats to Sierra or other online hosts of the Program (or any other Valve product).
D. Your continued use of the Program over the Internet may require periodic updates, error corrections, or enhancements to the Program and is subject to any terms and conditions under which use of the Program over the Internet is provided.
4. Program Transfer. You may permanently transfer all of your rights under this License Agreement, provided that: (a) the recipient agrees to the terms of this License Agreement, (b) you remove the Program from your computer and retain no copies of the Program, and (c) you transfer all of the Program (including all software components, the media and printed materials that accompany the Program, any code used to "unlock" the Program ("CD Key"), any Program upgrades, and this License Agreement) to the recipient. Furthermore, you agree that you will not provide a CD Key to any third party except as part of the transfer of this License Agreement and the entire Program in accordance with the preceding sentence.
5. Termination. This License Agreement is effective until terminated. You may terminate the License Agreement at any time by destroying the Program. Licensor may, at its discretion, terminate this License Agreement in the event that you fail to comply with the terms and conditions contained herein. This License Agreement shall automatically terminate in the event that you fail to comply with the terms and conditions contained herein. In such event, you must immediately destroy the Program. The provisions of Sections 2, 5, and 7-12 will survive any termination of the Agreement.
6. Export Controls. The Program may not be re-exported, downloaded or otherwise exported into (or to a national or resident of) any country to which the U.S. has embargoed goods, or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders. By installing the Program, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list.
7. Limited Warranty. The entire risk arising out of use or performance of the Program and any printed material(s) remains with the User, however Sierra warrants up to and including two (2) years from the date of your purchase of the Program that the media containing the Program shall be free from defects in material and workmanship. In the event that the media proves to be defective during that time period please contact customer support. In order to enforce the above-mentioned warranty, customer support should be informed of the defect within two (2) months following its discovery. EXCEPT AS PROVIDED ABOVE, The Program and ANY PRINTED MATERIAL(s) are provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. Some states/jurisdictions do not allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you.

8. Limitation of Liability. NEITHER VALVE, SIERRA, VIVENDI UNIVERSAL GAMES, INC., ITS PARENT, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OF THE PROGRAM INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. ANY WARRANTY AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. I UNDERSTAND AND ACKNOWLEDGE THAT Valve or SIERRA ENTERTAINMENT, INC. CANNOT AND WILL NOT BE RESPONSIBLE FOR ANY SOFTWARE OR HARDWARE FAILURES OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

9. Equitable Remedies. You hereby agree that Licensor would be irreparably damaged if the terms of this License Agreement were not specifically enforced, and therefore you agree that Licensor shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this License Agreement, in addition to such other remedies as Licensor may otherwise have available to it under applicable laws. In the event any litigation is brought by either party in connection with this License Agreement, the prevailing party in such litigation shall be entitled to recover from the other party all the costs, attorneys' fees and other expenses incurred by such prevailing party in the litigation.

10. Miscellaneous. The following terms, conditions and/or restrictions regarding the jurisdiction whose laws shall govern this Agreement, and the venue where any claims against Licensor shall be asserted are subject to the local laws of the country where the Product was purchased, and in the event of a conflict between the terms of this Agreement and such local laws, the local laws the country where the Product was purchased shall prevail. Nonetheless, this License Agreement shall be deemed to have been made and executed in the State of California and any dispute arising hereunder shall be resolved in accordance with the law of the State of California. You agree that any claim asserted in any legal proceeding by you against Sierra shall be commenced and maintained in any state or federal court located in the State of California, County of Los Angeles, having subject matter jurisdiction with respect to the dispute between the parties. Exclusive venue for all litigation involving Valve, but not involving Sierra, with regard to this Agreement shall be in King County, Washington and you agree to submit to the jurisdiction of the courts in King County, Washington for any such litigation. This License Agreement may be amended, altered or modified only by an instrument in writing, specifying such amendment, alteration or modification, executed by both you and Licensor. In the event that any provision of this License Agreement shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this License Agreement shall remain in full force and effect. This License Agreement constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements.
You hereby acknowledge that you have read and understand the foregoing License Agreement and agree that the action of installing the Program is an acknowledgment of your agreement to be bound by the terms and conditions of the License Agreement contained herein. You also acknowledge and agree that this License Agreement is the complete and exclusive statement of the agreement between yourself and Licensor and that the License Agreement supersedes any prior or contemporaneous agreement, either oral or written, and any other communications between yourself, Sierra and/or Valve regarding this Program.
If any provision of this License Agreement shall be unlawful, void, or for any reason unenforceable in your country, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.



For PC titles with EULA:
Sierra's end user license agreement, limited warranty and return policy is set forth in the HL2_EULA.rtf, found on the CD/DVD, and is also available during the install of the product.

Copyright ((c)2004 Sierra Entertainment, Inc.)
(c)1998-2004 Sierra Entertainment, Inc.
Sierra and the Sierra logo are registered trademarks or trademarks of Sierra Entertainment in the U.S. and/or other countries.

Vivendi Universal Games and the Vivendi Universal Games logo are trademarks of Vivendi Universal Games, Inc.

(c) 2004 Valve Corporation. All rights reserved. Valve, the Valve logo, Half-Life, the Half-Life logo, the Lambda logo, Counter-Strike, the Counter-Strike logo, and Source are registered trademarks and/or trademarks of Valve Corporation.

Windows and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries and are used under license from Microsoft.

All other trademarks are property of their respective owners.